Engagement Archives - Page 8 of 21 - Post Control Marketing

What keeps you coming back to your favorite books, TV series or movies? A good story. Publishers and producers know this and have become masters at using the power of story to draw big audiences.

Today, businesses are relying less on buying audiences with paid ads in traditional mass media and are turning to marketing on social media. However, to be successful we must approach this new media with a different mindset.

In advertising marketers interrupt the story people want to see with brand promotions that pay for it. Yet, in social media marketers must create the content people want to see. Brands must interest the audience themselves by telling a good brand story. But what makes a good story?

To research the power of story my colleague Michael Coolsen and I analyzed two years of Super Bowl commercials – the one time people choose to watch advertisements for the enjoyment of the ads themselves. We wanted to know which ads were the most liked, the ones that drew interest with buzz and votes to finish in the top of the advertising ratings polls.

We coded the commercials based on Freytag’s Pyramid, a theory, which breaks down story into five parts: introduction (exposition), rising action, climax, falling action and resolve (denouement). Shakespeare used this story formula to draw mass audience for his five act plays.

What we found was the ads that tell a complete story (all five acts) were the most popular and the ads at the bottom of the consumer ratings polls told less of a story (less than five acts). Having all five parts creates a dramatic arc or plot – the formula for being interesting. This is the same story formula you can apply to social media.

Social media depends on producing frequent, consistent, quality content. Brand managers used to producing yearly advertising campaigns with a series of 3 to 6 ads, are often left wondering what to post daily or weekly on their social networks. Establishing a bigger brand story can give you the content base you need. Then each social post or response can be a mini-chapter or character quote, expressing and advancing the overall story. Add intrigue to social media following a five act formula. Share on X

Social Media Marketing In Five Acts:

Act 1: Introduction. Also called the Exposition, this provides the background details, setting, previous events, character, etc. People buy brands for products and service, but also for the back story. Are you sharing your company’s history, people and mission or vision through your social media content?

Act 2: Rising Action. This is a series of related incidents or events that build toward a point of greatest interest – the climax. Be careful of flat posts that simply contain the same information over and over in different ways. Think from a much bigger perspective of creating social media posts that build upon each other towards a big action, reveal or turning point that fans and followers can look forward to, check in on and keeping coming back to see.

Act 3: Climax. This is the turning point, which changes the main character’s fate. There are two ways to think about this act for marketing. First identify the main character of your social media effort. Are your posts focused on telling the brand story or are they focused on telling your customer’s story. In social media you want to present the brand or customer reaching a turning point of finding a solution or overcoming a challenge by drawing upon brand, product or service strengths.

Act 4: Falling Action. During the falling action, the consequences of the turning point are revealed in greater detail. In social media express those results. If an obstacle was overcome, what are the results for the brand or consumer? If an opportunity was seized, detail the many benefits and outcomes that point toward a final victory.

Act 5: Resolution. Here all the events lead to an ending scene of the drama or narrative. Conflicts are resolved for the characters which creates a release of tension and anxiety. Here social media content should show the brand or customer winning. Provide a look at the ultimate goal of the brand and its customers. What is your happily ever after?

Howard Gossage, a famous copywriter from the 1960s said people don’t read advertising, they read what they like. This thought applies more so now in our digital world. In social media give your audience what they like. People like stories. Are you leveraging all five acts of storytelling in your social media content?

This post originally appeared on Social Media Today.

Here is a template to follow on integrating storytelling into your social media:

I was listening to Mark Schaffer discuss the update of his book The Tao of Twitter on Michael Stelzner’s podcast the other day and realized that I have been using Twitter all wrong for the past 6 years. Maybe I shouldn’t say ALL wrong. Twitter is one of my favorite social channels. I use it to stay connected with the latest developments in the industry and share valuable articles and resources with followers and via hashtags. I have even added it as required participation (#SocialMedia453) to my Social Media Marketing course at JHU.

Learning and sharing and finding are all part of Twitter, but the big piece I have been missing is real time conversation. No channel gets closer to real time socializing like Twitter. This is perhaps its greatest value and I have been missing out on it for 6 years! The closest I have gotten to this step is at conferences where I have had wonderful Twitter conversations with audience members of talks. I have found that the most meaningful professional relationships and opportunities tend to come from conferences where real time, in person conversations happen.

In Twitter I have had too much of a publishers mindset. I have been viewing tweets as a set of blog posts that will be viewed somehow like a table of contents. I also worry about direct comments feeling out of context for others who see them. Now I am realizing that these thoughts are merely misconceptions. There are over 350,000 tweets sent per minute, 500 million tweets per day and around 200 billion tweets per year. A Twitter user on average has over 200 followers and follows over 100 people. With this sheer amount of activity, rarely do we see someone’s stream in its entirety.

Twitter is not about more information or perfect information. Twitter’s strength is making mini one-on-one connections that can build up to more meaningful relationships. To do this we must cut through the clutter with real conversation. This is what Gary Vaynerchuk was talking about in The Thank You Economy. I know all these things. I’ve read the books. How did I miss it for so long?

As I have attempted to build up social media knowledge I have tried to be everywhere and learn everything. I have jumped on every new and old social channel and have tried to do it all. Do you do this too? Yet most of the social media experts tend to be experts in one or two channels. Generalists are few and far between. Community managers are hired to be active in one social channel. To be more effective and get greater results from what Mark Shaeffer calls, “The most popular real-time conversations in the world” we may need more of a focused approach.

Personally, this may mean letting go of some of the other channels for a while. For marketers this may mean cutting channels to the ones that make the most sense or dedicating people to individual communities. Really get to know what makes a specific channel tick and put that effort into each interaction. On Twitter, Shaeffer says it’s about “People sharing, connecting, teaching, and entertaining each other in the moment.” For Twitter tactics I turn to Jay Baer at Convince & Convert. He reports that 92.4% of all retweets happen within the first hour a tweet is sent out and he makes the following suggestions for success:

1. Find Influencers. Not all Twitter followers can amplify messages equally. Find the most influential followers and concentrate efforts there. Interact with them when you have something relevant and valuable to add to the conversation.

2. Repeat Tweets. Tap into multiple Twitter audiences throughout the day. Jay tweets posts 3 times a day with different headlines. Research suggests that the best times to tweet in general are 10am – 3pm – when most people are active on Twitter.

3. Test Tweet Times. Give yourself the best chance of being retweeted by knowing when influencers are on Twitter. Try different times, track response, and look for patterns. Or simply think about possible patterns in your audience’s day. Breaks between meetings, lunch, morning, night – when are they most likely to be on Twitter?

4. Manage Expectations. Only 6% of all tweets are retweeted. Don’t expect everything you send to get shared to the world. Focus on quality versus quantity. Build more one-on-one relationships that will build to more influence over time.

Shaffer says Twitter is the most powerful business networking system that has ever existed (via 140 characters) yet 60% of people who try Twitter quit after the first week. To truly get these benefits we must use the network the right way – the real time way.

For one last insight, Vaynerchuck’s latest book Jab, Jab, Jab, Right Hook says, “link clicks do not create stories.” Real time conversation is about sharing stories. People are moved by stories. How do you use Twitter? Are you missing out on its greatest potential?