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51% of Employers Pass on Applicants Due to Social Media: How Social Media Can Hurt Or Help Your Career.

~ K. Quesenberry ~ Leave a comment

How to Use Social Media to NOT Land a Job.

According to a New CareerBuilder Survey, the number of Employers passing on applicants due to Social Media Posts continues to rise. This year 51% of employers said they have found content that caused them to not hire a candidate, up from 43% last year and 34% in 2012. An additional 12% don’t research candidates on social media, but plan to start.

What are they finding that’s eliminating candidates from consideration?

The most common social media reasons to exclude a job candidate:

  • Posting provocative or inappropriate photographs or information (46%)
  • Posting information about them drinking or using drugs (41%)
  • Bad-mouthing previous company or fellow employee (36%)

The most common social media reasons to hire a candidate:

  • Feel for candidate’s personality – see good fit with company culture (46%)
  • Background information supported professional qualifications for job (45%)
  • Site conveyed a professional image (43)

How to Use Social Media to Land a Job.

The Society for Human Resource Management survey reports that 77% of organizations use social networks to recruit, 69% use social networks to target and recruit candidates with specific skill sets and 57% use social networks to make it easy for potential candidates to contact their organization about employment. Career coach Miriam Salpeter suggests using the strategies below to land a job via social media.

Take advantage of employer’s reaching out to you in social media:

  1. Use every network that makes sense for you.
  2. Be active on networks that take advantage of your best skills.
  3. Identify your target audience, “like” and engage with them.
  4. Visit, “like” or “follow” the companies that interest you.
  5. Optimize profiles with keywords employers use to search for someone like you.

How to Use Personal Branding to Land a Job

“Personal branding” is a term first used by Tom Peters in a 1997 article. Your personal brand refers to how others perceive you, how they consider your knowledge and skills and the things that make you unique and different. Today the prevalence of social media makes personal branding more important than ever. With so many employers searching social profiles, you should spend some time figuring out your personal brand. Then let your personal branding strategy drive your social profiles and your social content. Brand relationship trainer Maria Elena Duron suggests starting to create your personal brand by answering the questions below.

Find your unique promise of value by considering these questions:

  1. What does my personal brand promise to my clients and customers?
  2. How will I consistently deliver that promise?
  3. How will I make people remember my promise?
  4. How can I ensure my brand promise is unique and memorable?

I am currently reading Sally Hogshead’s new book How The World Sees You: Discover Your Highest Value Through The Science of Fascination. Sally is a former advertising copywriter who is now applying what she learned in branding products and services to branding people. Her system comes with an online assessment and ways to create an anthem of your highest distinct value expressed in 49 personality archetypes.

I discovered my personality archetype is Avant-Garde which lead to my anthem of “Delivering Enterprising Vision With Resourceful Action.” For the Spring I am incorporating these insights and resources into my classes at Johns Hopkins University. I have developed a graduate course 663.610 Personal Branding & Writing for the Web, plus added personal branding to my 661.454 Blogging & Digital Copywriting course.

Have you thought about how your social media activity affects your career? How can you use social media to find career opportunities? Have you followed a personal branding exercise and integrated it across all your social media accounts and activity?

Why People Are So Angry On Social Media And In Their Cars And What You Can Do About It.

~ K. Quesenberry ~ Leave a comment

The other day I saw a woman verbally assault an older lady for changing lanes. The outburst was so loud I heard it driving in the opposite direction. It was also physically violent with shaking fists and offensive gestures directed at someone’s grandmother. Why can we be so mean and nasty when we’re behind 2-tons of steel when acting this same way in person would be unacceptable?

WebMD explains that road ragers don’t view other drivers as a person. Psychologist Ava Cadell says, “Road ragers don’t think about other people on the road as real people with real families.” We see this in social media as well. Research has shown that online anonymous commenting breeds mean-spirited and sometimes downright nasty attacks. People who intentionally post negative messages are referred to as Internet Trolls.

Why all the intentionally negative comments? A new study “Trolls Just Want To Have Fun” found online trolling can be a form of sadism. They post comments or messages to start arguments or get an emotional reaction from others. I’ve been telling my son, in the context of middle school, if someone calls you a nickname you don’t like, the last thing you want to do is get mad saying, “I don’t like that!” That will only make them call you it more! Apparently we can revert to middle school when we get behind the wheel or a smartphone.

Brands can become the target of all this hatred and it can seriously hurt business. Dimensional Research reports 86% of respondents who recalled reading online reviews said buying decisions were influenced by negative online reviews and most of these negative reviews happen on online ratings sites. What can marketers do?

There are new online reputation-management services, but The Wall Street Journal says many are falsely claiming that they can remove bad reviews. Yelp warns to stay away from services offering to remove negative reviews or otherwise boost your ratings for a fee saying it can’t be done. Angie’s List agrees saying that bad reviews can not simply be wiped off the site. Instead, Google suggests reducing the visibility of negative content by publishing useful, positive information and not trying to game the system.

eInsurance gives us insight into dealing with road ragers that could also apply to trolls. They advise that it takes two to start a fight. So don’t confront or over react to highly negative comments. William Comcowich of Cyber Alert gives similar advice saying “Don’t Feed the Trolls.” Avoid the following types of responses to negative commenters:

  • Emotional responses. If a post makes you angry, wait an hour before responding. Once a negative response is out on the Internet, you can’t take back.
  • Wrong information. Negative commenters live to prove you wrong. Make sure what you say is true and up-to-date.
  • Lengthy explanations. Long responses trying to prove you’re right merely give the attention they want and provide ground for new arguments.

This doesn’t mean you should ignore legitimate complaints from customers. If you honestly made a mistake, acknowledge it in a short and friendly manner. Humility and fixing something can go a long way towards turning a foe into a friend.

Of course there are exceptions. Some have grown tired of the power of ratings over their business and are fighting back against the rating sites. Botto Bistro has started a campaign to discredit the restaurant’s Yelp rating. It is running ads encouraging its customers to leave one-star reviews for 25% off any pizza to become the worst-rated restaurant in the Bay Area. As you can see below, the one-star ratings do come with somewhat sarcastic negative reviews that leave an overall positive impression.

Whether you are dealing with an angry driver, commenter or middle schooler, it is best to try and diffuse the situation.